Privacy Policy
1. Who We Are
Heat Flow Birmingham
Birmingham, United Kingdom
Email: info@heatflowbirmingham.co.uk
Website: https://heatflowbirmingham.co.uk
We provide professional underfloor heating and plumbing services throughout Birmingham and surrounding areas.
2. What Information We Collect
When you contact us through our Contact or Free Estimate forms, we may collect:
- Your full name
- Email address
- Phone number
- Address or property location (optional)
- Project details (e.g., number of rooms, type of heating needed)
- Uploaded images or documents (if you use the estimate form)
We may also collect anonymized browsing data (like your IP address, browser type, etc.) through cookies or analytics tools.
3. How We Use Your Information
We use your data strictly for:
- Providing estimates or responding to your inquiries
- Arranging appointments or site visits
- Delivering plumbing or heating services you request
- Improving our website and services
- Internal record keeping
We do not sell or share your personal data with third-party marketers.
4. How Long We Keep Your Data
We retain your information only as long as necessary:
- Contact form submissions: up to 12 months
- Project/estimate information: up to 5 years (for legal & customer service purposes)
- Emails: indefinitely, unless you request deletion
You may request deletion of your data at any time by contacting us.
5. How We Protect Your Information
We implement a variety of technical and organizational measures to ensure your data is secure, including:
- Secure website (SSL encryption)
- Limited staff access to data
- Safe email servers (SMTP configuration)
- Firewall and malware protection
6. Third-Party Tools and Cookies
Our website may use third-party tools for performance, analytics, or contact form delivery. These may include:
- Google Analytics (to improve user experience)
- WP Mail SMTP (for email delivery)
- Elementor (for form submissions)
You can manage or reject cookies in your browser settings.
7. Your Rights Under GDPR
As a resident of the United Kingdom or EU, you have the right to:
- Access any personal data we hold about you
- Correct or update inaccurate data
- Request deletion of your personal information
- Object to or restrict how we process your data
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, email us at info@heatflowbirmingham.co.uk.
8. Children’s Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect data from children.
9. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:
Email: info@heatflowbirmingham.co.uk
Website: https://heatflowbirmingham.co.uk
